Cancellation and Return Policy

Cancellation and Return Policy

 At Semparia, we strive to provide a seamless shopping experience for our valued customers. Below, we outline our policies regarding cancellation and refund procedures to ensure transparency and clarity for all transactions.

Cancellation 

Cancellation by You

 We acknowledge that situations may arise where you may need to cancel your order. Our cancellation policy is designed to accommodate such instances while ensuring a fair process for all parties involved.

 

Cancellation Timing: Orders can be cancelled only before they are shipped to the provided destination. Once an order is shipped, cancellation requests cannot be accommodated.

 

Order Status Tracking: We offer a "Track Order" feature on our website, allowing you to monitor the status of your order in real time. This feature enables you to assess whether your order is eligible for cancellation before shipment.

 

Refund Process: If you submit a cancellation request before your order has been shipped, we will initiate the refund process. The refunded amount will be credited back to your account via the same payment mode used for the transaction. 

 

Note: Customised or personalised products cannot be cancelled once the production process has commenced.

 

Cancellation by Semparia

 While we strive to fulfill all orders promptly, there may be instances where we need to cancel an order from our end. We exercise this right responsibly and transparently, ensuring that our customers are informed of the reasons behind such cancellations.

 

Reasons for Cancellation: Semparia reserves the right to cancel an order without providing an explanation. This may occur due to various reasons, including logistical challenges, quantity restrictions, pricing or product information errors, or concerns identified by our fraud prevention team.

 

Communication: In the event of an order cancellation by Semparia, we will promptly notify you of the cancellation and provide relevant information regarding the reason for the cancellation.

 

Additional Information: In certain cases, we may request additional information from you to process or accept orders. This step is taken to ensure accuracy and security in our transactions.

 

Return

We understand the importance of timely and efficient refunds for cancelled orders. Our return policy is designed to facilitate smooth and hassle-free refund processes for our customers.

 

Refund Eligibility: 

• We offer a 100% refund on orders placed online if returns are made within 15 (fifteen) days from the date of delivery. This time frame allows you to assess the product and initiate a return if necessary.

• Make sure Items must be unused and in the same condition as received.
• It is necessary to return the teams in the original packaging.
• Don’t remove the tag from the jewellery.

Shipping Charges: For eligible returns within the specified timeframe, the shipping charges for return will be covered by Semparia. This ensures that you are not financially burdened by the return process.

 

Refund Timeline: After receiving and inspecting the returned item,  refunds will be processed to your original payment method within 30 business days.

 

Process for Returns:

• Contact our customer service team to initiate the return process.
• Upon approval, we will provide a return shipping label.
• Pack the item securely in its original packaging and ship it back to us.

 

Non-Returnable Items:

• Any items that are either customised or engraved are non-returnable. 

 

Shipping Policy:

• We offer FREE return shipping across India for all products within 15 days of the purchase.
• Your item is 100% safe, all the jewellery will be fully insured by Semparia.

 

Exchanges:

• We do not offer direct exchanges. You may return the item following the above process and place a new order.

By adhering to our Cancellation & Refund Policy, we aim to uphold transparency, fairness, and customer satisfaction in all our transactions. Should you have any queries or require further assistance regarding cancellations or refunds, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.

• Refund Process:
• After receiving and inspecting the returned item, we will notify you of the refund status.
• Approved refunds will be processed to your original payment method within 30 business days.

• Non-Returnable Items:
• Customised or engraved items are non-returnable. 

Shipping Policy:

• We offer FREE return shipping across India for all products within 15 days of the purchase.
• Your item is 100% safe, all the jewellery will be fully insured by Semparia.

 

Exchanges:

• We do not offer direct exchanges. You may return the item following the above process and place a new order.

 Please note that our policies are subject to change.